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About Us 

What to Expect
Medical emergencies are unpredictable – people do not expect to have one. You can ease the anxiety of a visit to an emergency department by learning some basic facts.

It is important to know that emergency medicine has evolved into a state-of-the-art, technologically advanced, fully recognized medical specialty. Today’s emergency physicians are highly educated and trained to handle all kinds of emergency situations and to provide the best possible care.

Patients arrive by private car, taxi, ambulances or any public conveyance.

If you arrive by ambulance and are unconscious, you will be attended to immediately and be assigned a patient bed. If you were referred to the Emergency Department, and still ambulating, you will first enter the half-way area, where your medical condition will be assessed as soon as possible.

A process of prioritizing based on the severity of their condition.

The triage officer, likely a nurse, will determine the severity of your condition, based on your symptoms, and check your vital signs which include temperature, heart rate, and blood pressure. This process is called “ triage “.

Additional information will also be obtained, such as your name and address and medical history, and a Clerk will prepare a chart. Anyone who comes to this emergency department will not be turned away, Patients from all walks of life- rich and poor, regardless of their ability to pay, young and old, with or without insurance coverage shall be attended to.

Multidisciplinary Team
The Emergency Department is staffed by multidisciplinary team of experts who specialized in emergency care. This team includes:

  • Board-certified physicians particularly Internists, Nephrologists, Transplant & Vascular Surgeons and Urologists

  • Emergency trained nursing staff

  • Social Worker

  • Laboratory Technologists

  • Radiology Technologists

  • Certified Respiratory Technologists

  • Pharmacists


Comprehensive Services
The Emergency Department offers the complete range of emergency care and urgent care services with state-of-the-art facility that includes:

  • Advanced cardiac evaluation and intervention

  • Satellite blood bank

  • 2-private Observation Rooms (Dedicated Kidney Transplant Emergency Area )

  • Digital Radiography

  • Computerized order entry

  • Computerized patient tracking System and documentation

  • Ultrasound Imaging

  • Dedicated Pediatric Nephrology Area

  • CAT Scanner

  • Magnetic Resonance Imaging

  • Spacious Half-way Area

Our Expert Team


Dr. Glenda Eleanor P. Pamugas

Head Nurse:

Yner E. Latorena, RN

Contact Us 

For a medical emergency, please call (02) 9268 – 967. For more information about the National Kidney and Transplant Institute Department of Emergency Room Services, please contact:

Mailing Address:

Emergency Department


National Kidney and Transplant Institute


East Avenue, Quezon City 1100



Email Address:

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 Contact Numbers:

(63) (2) 8981-0300, 8981-0400 Local 1103, 1104,

Business Days & Hours:

Monday – Sunday, 24 hours


Emergency Medicine
1. Why do I have to wait so long?

There are a variety of reasons why you should wait. The Emergency Department does not schedule appointments, so it has no control over how many patients arrive at a given time. You may arrive at an especially busy time, and therefore, wait. Additionally, the Emergency Department staff prioritizes patients as they arrive, ensuring that the critically ill who need the most immediate medical attention see a doctor first. If your situation is less urgent, you may have to wait to be attended to. Remember though that ALL patients will be given attention.

2. How do doctors and nurses prioritize patients?

The Emergency Department staff sees patients in an order determined by the severity of illness. It is not a “ take a number “system. The staff meets the most critical medical needs first. If you are critically ill or require constant intravenous medications or fluids, you may be admitted to the hospital. Otherwise, an emergency physician will discuss your diagnosis and treatment plan with you before you are discharged. You may also receive written instructions regarding medications, medical restrictions, or symptoms that may require a return visit.

3. How can you tell which patient is the sickest?

A triage nurse, whose entire job is to assess patients as they arrive, ranks patients as critical, emergent, urgent, or non-urgent.